PUBLIC SAFETY EMERGENCY DISPATCHER

PERMANENT FULL-TIME POSITION

Under general direction, provides dispatching functions to law enforcement, fire service, and other public agencies. Incumbents must handle all radio traffic from the public, business community, and public agencies. Public safety dispatchers are responsible for using a radio, telephone and multiple computer systems. Dispatching requires multi-tasking skills to handle complex situations; follow complex written and oral instructions; and independently determine the priority and method of performing the work. Incumbents will answer and prioritize 911 emergency and non-emergency telephone calls, when needed.

At least 18 years of age at time of appointment; AND

Graduation, or equivalent, from high school, AND

Ability to type at a rate of 30 net words per minute with not more than five errors.

• Six months experience as a dispatcher or call taker that required simultaneous use of radio or telephone and computer and/or
• Related college hours or successful classroom training in law enforcement, emergency services or fire service dispatching.

NOTE: All applicants are subject to an extensive background investigation to determine suitability for police support work and the maintenance of confidential records. The background investigation includes a criminal background review, fingerprinting and investigative interview. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from consideration or dismissed if already employed.

Physical Requirements: See well enough to quickly read fine print, charts, graphs, maps, VDTs and to see fine detail with no color deficiencies; hear well enough to understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static and background noises, such as with others talking in the room, audible radio noise and telephones ringing; hear others whether or not they are in view; discern various tones, rhythms and series of "beeps" through a headset and over a speaker; speak in a clear, understandable voice with sufficient volume and tone quality to project effectively over the radio, telephone, and in person; stamina to sit for long periods; use of fingers and hands to write, operate computer keyboards and radio computer equipment.

Department Requirements: Ability and willingness to work shifts, holidays, weekends, scheduled and emergency overtime, and be available for required on-call duty; attend local and out-of-area training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.

A completed CBJ application form, Number P001, AND a typing test administered by a certified proctor within the last twelve months must be received in the Personnel Department. The applicant will be disqualified if a typing test is not submitted with the application. This bulletin announces open and continuous recruitment until a five-day notice of closing is posted.

City and Borough of Juneau

Personnel Department, Room 106

155 South Seward

Juneau, Alaska 99801